ek99's Privacy Policy

In Introduction

ek99 ("we", "us", "platform") operates a safe and reliable online gaming service for players in Bangladesh. This Privacy Policy ("Policy") describes what personal information we collect when you use ek99's website, mobile application, or other related services ("Services"), how we use that information, and the steps we take to protect your privacy.

By using our Services, you are considered to have accepted the terms described in this Policy. Please read it carefully. If you have any questions, please contact our support team.

1 Information We Collect

When creating an account and using our Services at ek99, we may collect the following types of information:

1.1 Information Collected Directly From You

• Full name, date of birth, and nationality
• Valid email address and contact details
• Account login credentials (username and encrypted password)
• Government-issued document details required for identity verification (e.g., national ID number)
• Payment information — transaction records via bKash, Nagad, Rocket, or bank transfer

1.2 Automatically Collected Information

• IP address and device identifiers
• Browser type, operating system, and device language settings
• Time and date of site access, list of pages visited
• Referral URL and exit page information
• Usage patterns collected through cookies and similar tracking technologies

1.3 Information Received From Third Parties

For the purposes of identity verification and fraud prevention, we may receive additional information about you from trusted third-party service providers. This data collection is always conducted within the limits of applicable law.

2 How Information Is Used

ek99 uses your personal information for the following purposes:

2.1 Service Operation and Improvement

• Creating, maintaining, and securing your account
• Processing financial transactions including deposits and withdrawals
• Reviewing and improving the quality of gaming services
• Resolving technical issues and providing customer support

2.2 Legal Compliance

• Completing KYC (Know Your Customer) procedures
• Complying with anti-money laundering regulations
• Following responsible gaming guidelines
• Ensuring age verification — services are provided only to those aged 21 and above

2.3 Communication

• Sending transaction notifications and security alerts
• Informing you of important changes to our services
• Letting you know about promotional offers, subject to your consent

3 Data Storage and Security

ek99 treats the protection of your personal information as its highest priority. We apply industry-standard security measures, which include:

• SSL/TLS encryption — all data transmission between you and our servers is encrypted
• Access controls — only authorized personnel can view your information, and only for legitimate reasons
• Regular security audits and vulnerability assessments
• Passwords are stored only in hashed and salted form — never in plain text
• Active firewall and intrusion detection systems

3.1 Data Retention Period

We retain your personal information for as long as it is necessary to provide you with our services, or as required to meet applicable legal obligations. Even after account closure, certain information may be kept for a defined period in accordance with regulatory guidelines.

4 Sharing Information With Third Parties

ek99 does not sell or rent your personal information. However, we may share information in the specific circumstances described below:

4.1 Service Partners

With trusted third-party providers engaged to operate our services — such as payment processors (bKash, Nagad, Rocket, and bank transfer services), identity verification providers, and technical support providers — only the minimum information necessary to complete a specific task is shared. We have confidentiality agreements in place with these partners.

4.2 Legal Obligations

In response to court orders, government investigations, or applicable law, required information may be provided to the relevant authorities.

4.3 Business Transfers

In the event of a business merger, acquisition, or asset sale, user information may form part of the transferred assets. We will notify you before any such change takes place.

5 Cookies and Tracking Technologies

The ek99 website uses cookies and similar technologies to help improve your experience. Cookies are small text files stored in your browser.

5.1 Types of Cookies

• Essential cookies: Required to maintain login sessions and ensure secure transactions
• Functional cookies: Used to remember your preferences and settings
• Analytics cookies: Information collected to understand site usage patterns — this data is analyzed in aggregated and anonymized form

You can disable non-essential cookies by changing your browser settings. However, this may affect some functionality of the service.

6 Your Rights

Every user registered with ek99 holds the following rights regarding their personal information:

6.1 Right to Access

You may request a copy of the information we hold about you. We will respond to this request within a reasonable time.

6.2 Right to Rectification

If any of your personal information is incorrect or incomplete, you may request that it be corrected.

6.3 Right to Erasure

In certain circumstances, you may request that your personal information be deleted. However, we may be obligated to retain certain information for a defined period for legal or regulatory reasons.

6.4 Right to Restrict Processing

In certain circumstances, you may request that the processing of your information be restricted.

6.5 Right to Withdraw Consent

Where the processing of information is based on your consent, you may withdraw that consent at any time. However, this will not affect the lawfulness of any processing carried out before the withdrawal.

To exercise these rights or ask any questions, email us at [email protected] or contact us via live chat.

7 International Data Transfers

As ek99 is an international platform, your information may be processed on servers located outside Bangladesh. For any such transfer, we ensure that appropriate safeguards are in place and that your privacy is maintained in accordance with this Policy.

8 Privacy of Minors

ek99's services are intended solely for those aged 21 and above. We do not intentionally collect personal information from minors. If we are informed that a person has registered in breach of the age requirement, we will close their account and delete the associated information.

9 Links to Third-Party Websites

The ek99 platform may occasionally contain links to third-party websites. We are not responsible for the privacy practices of those external sites. We recommend that you read their own privacy policies.

10 Changes to This Policy

ek99 may update this Privacy Policy from time to time. For significant changes, we will send a notification to your registered email and publish the new effective date on the website. Continued use of the service after a change is made will be considered acceptance of the updated policy.

Please review this page regularly to stay informed about changes to the policy.

11 Security Breach Response

In the event of a data security breach, we will promptly notify affected users and take the necessary remedial action. We have an incident response plan in place to minimize harm. If you suspect that the security of your ek99 account has been compromised, please notify our support team immediately.

12 Contact and Complaints

If you have any questions, comments, or complaints about this Privacy Policy, please contact our data protection team:

• Email: [email protected]
• Live chat: 24 hours a day, 7 days a week — available in both Bengali and English

We will do our best to respond to your privacy-related requests as quickly as possible and are committed to resolving your concerns.